In light of the current COVID-19 situation, we are operating with a limited team.
Please note that your order deliveries may be delayed (Please refer to the Delivery ETA)
For Orders after 04/03, wait time is 12-13 Days.
Due to high resource demand & cost, we are going to be introducing a delivery fee for all orders( even if (>35$) effective 03/18/2020 11 AM until the situation gets better.
If you are a SENIOR CITIZEN, please email us at admin@groceryonwheels.org with subject SRCTZN-OrderNumber, your order will be delivered within 24 - 48 hrs and delivery fee will be refunded after verification during delivery.
Serving CA Cities: Menlo Park, Palo Alto, Mountain View,Loas Altos, Sunnyvale, Santa Clara, Cupertino, Cambell, Saratoga, Los Gatos, San Jose, Milpitas,Alvisio, Newark, Fremont, Ardenwood, Hayward, Union City, San Ramon, Pleasanton, Dublin

Current Delivery ETA

Delivery Date(Booked, During Ordering) Delivery Date (Projected)
04/08 Between 04/05 and 04/06
Dublin, San Ramon, Pleasanton Between 04/10 and 04/11
04/09 Between 04/06 and 04/07
04/10 Between 04/08 and 04/09
04/11 Between 04/09 and 04/10
04/12 Between 04/11 and 04/12
04/13 Between 04/12 and 04/13

Customer Service


How it worksFAQ
Welcome to Grocery On Wheels (GrOW)

section

Customer Service

DELIVERY

We make our best attempts to deliver in customer selected time windows, in exceptional cases there may be delays in delivery due to traffic/roadblocks etc.
To help us do timely delivery, in order notes please specify gate codes, apartments numbers and any special instructions for our delivery personnel.

RETURNS & REPLACEMENTS

We want you to be completely satisfied with your purchase. If for any reason you are not satisfied, we will gladly accept your timely return.
Vegetables, Fruits, Dairy and other perishable items can be returned to our delivery personnel on the spot for immediate store credit of the purchase price. All non-perishable merchandise can be returned within 30 days of receipt of merchandise.

Store credits will show up on your account instantly, for credit card refunds please allow upto 5 to 10 days for your bank to post credit on our credit card account.