Frequently Asked Questions

  • What is the Cut-Off Time and Delivery Date & Time? ?

    Cut-Off Time and Delivery Date & Time depends on city.

    Melno Park, Palo Alto, Mountain View, Los Altos, Sunnyvale, Santa Clara, Cupertino, Campbell, Saratoga, Los Gatos, San Jose, Milpitas, Alviso, Newark, Fremont, Ardenwood, Hayward, Union City
    Cut-Off Time: Previous day 11 PM, Delivery Date & Time: Next Date (Between 10 AM and 10 PM)

    Livermore,Mountain House
    Cut-Off Time: Sunday 11 PM, Delivery Date & Time: Every Monday (Between 10 AM and 10 PM)

    Dublin, San Ramon, Pleasanton, Danville, Walnut Creek
    Cut-Off Time: Friday 11 PM, Delivery Date & Time: Every Saturday (Between 10 AM and 10 PM)

    Redwood City, Foster City,San Mateo,Belmont,San Carlos,San Bruno,Millbrae,San Francisco,Oakland,San Leandro,San Lorenzo
    Cut-Off Time: Saturday 11 PM, Delivery Date & Time: Every Sunday (Between 10 AM and 10 PM)

  • Is there any delivery fee ?

    Delivery is absolutely free for $35 or more purchase. $6.99 will be charged if the purchase amount is less than $35

  • Service is provided to which cities ?

    Now we are serving entire bay area!!
    Melno Park, Palo Alto, Mountain View, Los Altos, Sunnyvale, Santa Clara, Cupertino, Campbell, Saratoga, Los Gatos, San Jose, Milpitas, Alviso, Newark, Fremont, Ardenwood, Hayward, Union City
    Dublin, San Ramon, Pleasanton, Danville, Walnut Creek
    Livermore,Mountain House
    Redwood City, Foster City,San Mateo,Belmont,San Carlos,San Bruno,Millbrae,San Francisco,Oakland,San Leandro,San Lorenzo

  • How do I request items which are not in catalog ?

    Please click Product Request to request additional items in case you forgot to add or don't find the item in catalog, we will try our best to source from any other local store. We will send the paypal invoice later.

  • Whom to contact in case of refund ?

    Please email care@groceryonwheels.org and refund will be processed within 24 hrs.

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