Frequently Asked Questions

  • Q1: What is the Cut-Off Time and Delivery Date & Time?

    Cut-Off Time and Delivery Date & Time depends on city.

    Melno Park, Palo Alto, Mountain View, Los Altos, Sunnyvale, Santa Clara, Cupertino, Campbell, Saratoga, Los Gatos, San Jose, Milpitas, Alviso, Newark, Fremont, Ardenwood, Hayward, Union City
    Cut-Off Time: Previous day 11 PM, Delivery Date & Time: Next Date (Between 10 AM and 10 PM)

    Livermore,Mountain House
    Cut-Off Time: Sunday 11 PM, Delivery Date & Time: Every Monday (Between 10 AM and 10 PM)

    Dublin, San Ramon, Pleasanton, Danville, Walnut Creek
    Cut-Off Time: Friday 11 PM, Delivery Date & Time: Every Saturday (Between 10 AM and 10 PM)

    Redwood City, Foster City,San Mateo,Belmont,San Carlos,San Bruno,Millbrae,San Francisco,Oakland,San Leandro,San Lorenzo
    Cut-Off Time: Saturday 11 PM, Delivery Date & Time: Every Sunday (Between 10 AM and 10 PM)

  • Q2: Is there any delivery fee ?

    Based on zip code. Delivery is free once the minimum purchase total is met. Please check with your zip code on the home page.

  • Q3: Service is provided to which cities ?

    Now we are serving entire bay area!!
    Melno Park, Palo Alto, Mountain View, Los Altos, Sunnyvale, Santa Clara, Cupertino, Campbell, Saratoga, Los Gatos, San Jose, Milpitas, Alviso, Newark, Fremont, Ardenwood, Hayward, Union City
    Dublin, San Ramon, Pleasanton, Danville, Walnut Creek
    Livermore,Mountain House
    Redwood City, Foster City,San Mateo,Belmont,San Carlos,San Bruno,Millbrae,San Francisco,Oakland,San Leandro,San Lorenzo

  • Q4: How do I request items which are not in catalog ?

    Please click ADD ITEM TO EXISITNG ORDER to request additional items in case you forgot to add or don't find the item in catalog, we will try our best to source from any other local store. We will send the paypal invoice later.

  • Q5: How to remove an Item from Cart ?

    Step1: Go to Cart ; Step2: Click the "X" icon beside Item; Step 3: Scroll down and press "Update Shopping Cart"

  • Q6: How to change the quantity of an Item in Cart ?

    Step1: Go to Cart ; Step2: Edit the Quantity; Step 3: Scroll down and press "Update Shopping Cart"

  • Q7: Whom to contact in case of feedback?

    Please email care@groceryonwheels.org and Grow Customer Support Success team will reach out to you within 24 hrs.

  • Q8: How to request for refund or redelivery?

    Please click on "Order Tracking" link on the home page and For detail instruction please click Re-Delivery or Refund Request

  • Q9: How to pay additional item invoice or In case of payment issue ?

    Grocery On Wheels will send you an email for the payment. For detail instruction please click Invoice Pay Instruction

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